Understanding the organizational and environmental factors that affect organizations and employees is vital in analyzing performance gaps. In this webinar, we will discuss the importance of conducting performance, organizational and environmental analysis in the HPT process and how to conduct a customer-focused performance analysis. We will also look at several analysis techniques along with Rummler's Anatomy of Performance (AOP). Finally, we will review how to conduct an environmental analysis.
Dave Rudd is a Certified Performance Technologist (CPT) and the Program Chair and President-Elect of the Potomac Chapter. He has earned an MEd in Adult Education and Development; a MEd in Training and Performance Improvement and is currently working towards an EdD in Performance Improvement Leadership at Capella University. Dave is the Director, Training & Development for the Department of Justice's Office of the Inspector General.